Joshua Harris

Fort Worth, Texas 76179

Information Technology Professional

Experienced professional in providing appropriate desktop and network support in fast-paced environments with competing priorities while achieving superior performance and high level of customer satisfaction.

Qualifications

§ Results-driven project manager with 11 years IT experience and five years as a manager. Solid written, verbal, public speaking, motivational, listening, and social skills, and the ability to strongly relate to and quickly establish rapport with people from diverse social, educational, economic, cultural and ethnic backgrounds.

§ Excellent administrative, research, analytical, and problem solving skills. Highly proficient at organizing infrastructure, facilities, policies, systems and procedures to enhance mission effectiveness.

§ Served over nine years in United States military. Possesses active U.S. government secret clearance and adjudicated U.S. government TS/CSI clearance.

Technical Proficiencies

Lockheed Martin IT (patriot staffing), Fort Worth, TX

Field Service Representative (June 2015 – September 2015)

Integral member of a team managing a multi-billion dollar computer network system with over 22,000 users at Lockheed Martin Aeronautics compound. Successfully provided troubleshooting and reimaging of desktops, laptops, and tablets across Cat5 and Cat3 networks. Provided on-site support, RDC, RDMC, and remote assistance as well as conducted reimaging, minor registry restoration, and other approved fixes.

Key Achievements:

§  Streamlined processes and procedures which reduced 300+ trouble ticket backlog by over 50% in two months.

§  Successfully maintained ticket queue at no more than 150 through prioritization and aggressive troubleshooting.

Navy Intranet (APEX Systems Inc.), Virginia Beach, VA

Customer Service Representative/Field Service Technician (February 2013 – June 2015)

Proactive member of a team responsible for managing 5,000+ connected network drives including troubleshooting, installing, configuring, and maintained ongoing usability of desktop computers, peripheral equipment, and software. Ensured seamless interconnectivity of desktop computers with administrative systems, application servers, associated validation systems, computer conferencing systems, file servers, email servers, Blackberry Phones, and the like.

Key Achievements:

§  Electronic Key Management Systems/Communications Security (EKMS/ComSec) Local Element Alternate

§  Collaborated closely with Help Desk, Network Operations staff, and vendor support contracts to quickly assess and resolve clients’ problems, and minimize business continuity issues.

§  Administered hardware and software user training as well as recommended and performed regular system upgrades to ensure longevity and operational proficiency.

§  Executed innovative strategies to achieve personal objectives of closed ticket average from three to five per day for infrastructure improvement.

United States Marine Corps - Network Administration Department

Private - Staff Sergeant (Project Manager) (December 2004 – May 2014)

Responsible for designing and implementing task for integration of numerous information systems in network environment, evaluating and resolving user issues, as well as repairing and/or upgrading hardware to standard. Developed and fostered team of highly qualified personnel capable of supporting assigned projects through to successful completion.

Key Achievements:

§  Section Lead in charge of two people and $250,000 worth of property within 18 months of starting IT career.

§  Within 45 days of being promoted to Supervisor in 2008, was given Project Manager-level role as IT Lead, in charge of 30+ people as well as over $2 million in hardware

§  Recognized and awarded in 2008 for professional achievement and superior performance of multidisciplinary duties while serving in support of Operation Enduring Freedom (OEF).

§  In 2009, was Team Lead for 40+ people through four countries, three flights, and two hostile territories, successfully establishing command presence for Marine Expeditionary Battalion in Afghanistan.

§  Became LAN Supervisor and Section Director in 2009. Served as Helpdesk Chief spearheading the establishment of services for over 50 computers with Transmission Control Protocol/Internet Protocol (TCP/IP), point-to-point, and Wide Area Network (WAN), and data encryption. Supported 300+ users with Secure Internet Protocol Routing Network (SIPRNET), Non-Secure Internet Protocol Routing Network (NIPRNET), and coalition network services. 

§  Took the initiative to learn internal management system to come up to speed on processes and ensure accountability for $2.5 million in communications equipment.

§  Awarded the Lieutenant Colonel Kevin M. Shea Memorial Unit of the Year award in 2008 for being a crucial participant of Marine Corps communications unit that distinguished itself by making the most outstanding contributions to the Marine Corps C4 (Communications) field.

Bryan University, Tempe, Arizona

Associate of Occupational Studies in Health Studies and Exercise Science

— Certifications —

Certified Dell Technician ~ First Aid/CPR/AED Certified

— Professional Development —

BlackBerry and BB Smart Card Reader trained ~ 50 credit hours towards a Bachelor of Science in Psychology and Sociology